Strategic planning for small businesses
     
   Introduction


   Start of the Year Many businesses start their new financial year in April, so it is a good time to sit back and review where you are heading over the next twelve months. It may just help you get a little richer next year.

We are not proffering a magical, get-rich-quick formula - but you will find some commonsense suggestions to help you better plan your year.

This article examines some ways of increasing the available PROFITS you have at the end of the year, to either take as drawings, salary or dividends.

The approach can apply to any size of business, but today we are going to take a look at the profitability of an established, successful fast-food shop owned in partnership by Mr and Mrs Smith.


   The Smith's results for the year ending 5 April 2005.    The Smith's latest financial statements for the year ending 5 April 2005, report a net turnover of £150,000 and taxable profits of £48,000 to share out between them. We shall ignore the tax implications for the purposes of this exercise.

Results for the
year ending
5 Apr 2005
£
Sales
150,000
Cost of sales

(60,000)

Gross profit

90,000

Gross margin
60%
Indirect costs

(42,000)

Net profit

48,000

Net margin
32%


   Avoid becoming busy people making no money.    Now you may expect us as accountants, to walk you through the profit and loss account, starting at sales, and working our way down through expenditure to net profit.

As we go, we could discuss the revenue-creation and cost-saving measures the Smiths may consider taking to improve their profitability. Valid as this approach may be, we shall ignore it for the moment. There is a more important first step that many people forget to take altogether.

We are going to turn the matter on its head. We will ask Mr and Mrs Smith to identify what level of profits they would like their business to generate, so that they can meet whatever personal commitments they may have over the next twelve months.

Having arrived at a realistic personal take-home requirement, we can work back up through the profit and loss account to calculate the necessary revenue they need to achieve this worthy goal.

This approach is the exact opposite of the way most of us traditionally think about managing our business. When you mention increasing profitability, most people will instantly jump in with ways of increasing sales revenue, and devising new cost-cutting measures.

Leaping in feet first is the quickest way of falling into the trap of becoming very busy people that end up making no extra money. We see it time and time again as accountants.


   Identify where you want to be in twelve months time first!    Returning to Mr and Mrs Smith's situation, this is one method of setting the revenue target for the next year ending in 2006.

Faced with working out what they want out of life in 2006, the Smiths recognise there are two contingencies over and above their normal cost of living expenditure they wish to plan for. They have been advised that the family home needs a new roof, and a new car would be nice.

They determine that they can comfortably afford both, provided the business generates an extra £12,000 profit over last year's results.

Now that we have established a target net profit of £60,000 (£48K + £12K) to aim for in 2006, it is a fairly straightforward mathematical exercise to work back up the profit and loss account to calculate the increase in sales revenue the Smiths will need.


   The importance of recognising fixed costs and dealing with them properly.    Don't make a common mistake at this stage!

You may be tempted to just apply the Net Margin of 32% achieved in 2005, and multiply the required £60,000 net profits by 100/32 to arrive at a target sales figure of £187,500 for the forthcoming year.

If you were to do it this way, you will end up wildly overstating the level of sales actually required to achieve the target £60,000 profit. As you will see in the next section, the Smiths in fact only need to increase their sales to £175,000 - not £187,500.

The reason for the significant difference is the one-stop, 'net margin' calculation overlooks the fact that many of the types of expenditure listed within Indirect Costs are likely to be 'fixed' in nature.

The type of expenditure we are discussing here, may well rise in line with inflation or other external market factors, but they do not vary with the volume of sales. To apply the net margin calculation to these 'fixed' costs distorts the final target sales figure.

Items such as rent, rates, electric, and gas are typical examples of annual expenditure commitments that tend to remain fairly constant year on year.

Before we can accurately forecast the level of sales required - the Smiths need to quantify the level of fixed expenditure they expect to incur during the forthcoming year. This is best achieved by reviewing the actual 2005 expenditure. Then adjusting for inflation to arrive at a figure for the next twelve months.

Only then can you safely apply margin percentages to calculate the required level of sales, which we now go on to demonstrate.


   A summary of the four simple steps you need to carry out to arrive at the target sales figure for 2003.   
Actual Results
for the year ending
5 Apr 2005
£
Forecast Results
for the year ending
5 Apr 2006
£

Method of calculating the 2006 figures starting at the bottom of the Profit and Loss account and working upwards to arrive at the required sales figure.

Sales
150,000
175,000

Step 4: Calculate target sales = £105K x 100/60

Cost of sales

(60,000)

(70,000)

 
Gross profit

90,000

105,000

Step 3: Calculate Gross Profit = £60,000 + £45,0000

Gross margin
60%
60%
 
Indirect costs

(42,000)

(45,000)

Step 2: Review the 2005 figures and estimate the 2006 expenditure, allowing for inflation and any known additional fixed cost increases that may be faced during year.

Net profit

48,000

60,000

Step 1: Determine the target profit figure the Smiths require to meet their own personal commitments.

Net margin
32%
34%
 


   Step 1.    The Smiths have determined they need their business to generate a £60,000 profit in the year ending 5 April 2006. This will allow them to take out that extra £12,000 they need to comfortably afford the life style they have become accustomed to, as well as arrange for the roof repairs and buy that new car.

   Step 2    Review the 2005 Indirect Costs in order to determine the 2006 figures.

The first step is to increase all the fixed costs by at least the rate of inflation. It may also be possible to identify certain types of expenditure that may suffer greater increases over the next twelve months. You may agree that insurance premiums, rates, and travel (petrol) are the most likely candidates to see steep rises in costs over the next twelve months.

These are the kind of factors that the Smiths have allowed for in their workings. They feel that the costs of rent, light and heat are likely to remain fairly much as they were last year.

Salary costs do not necessarily have to rise to support the increase in sales revenue but the extra work may result in overtime if not the need to take on new staff. For this reason the Smiths are being prudent in providing for increased staff costs. If the additional sales revenue required can be achieved by improved staff productivity, rather than increased wage bills, then so much the better for the Smiths.

On the good news front, interest rates look as though they are going to continue to remain stable. The Smiths may even be able to lower their annual finance costs by refinancing their debt to take advantage of the many low-rate loans that seem to be on offer at the moment.

After reviewing the 2005 expenditure, the Smiths conclude that the year 2006 Indirect Costs figure is likely to rise to only £45,000 (2005 - £42,0000). And that's after taking into account the cost they predict will be needed in carrying out some essential repairs to their cooking equipment.


   Step 3.    Calculate the Gross Profit - which is a simple case of adding the predicted Indirect Costs of £45,000 from Step 1, to the required Net Margin of £60,000. The answer here is £105,000.

   Step 4.    Now you can apply the Gross Margin of 60% to the predicted Gross Profits of £105,000 to calculate that the level of Sales the Smiths require is £175,000 (£105K x 100/60).

The Cost of Sales is simply the balancing figure, and is calculated by taking £105,000 from £175,000 to arrive at £70,000.


   Conclusion.    The Smiths now have a definitive sales target to aim for, and they understand why they need to achieve it. That fact alone is a great motivator in its own right to work out how to win those extra sales.

Remembering that the Smith's business is an established one, if they were asked how much they felt they could raise their prices by before carrying out the exercise above, we bet they would have suggested nothing higher that than the just above inflation. Say 5-8%.

We are talking here about increasing sales revenue (or cutting costs) by at least 17%, in order to achieve their goal. Is this being unrealistic?

Who knows? The point we are making is that Mr and Mrs Smith would never have attempted to increase their productivity by 17%, without first looking at their own desired income requirements. If this isn't enough of a reason to motivate them to try for gold, then nothing else will either.

But just for the record - here are a few ideas for achieving that 17% increase!


   Advertise more effectively.    Improve the effectiveness of any advertising you do, by delivering an irresistible offer to the reader that makes them want to respond immediately. "Produce this advert with your order, and you will get a free {something} with every large meal you order - offer ends soon". You gain by getting a large order instead of the standard one, and if your free {something} can be chosen so that it has a high utility value to the customer - but a low cost to you - so much the better.

   Take a look at what you say to the World in your from window - It's free advertising space!

   The Smiths could be encouraged to take a look at the front of their shop - it's free advertising space, so make sure you maximise the opportunity to encourage every passerby to call in. Keep you eyes open, and see how your competitors merchandise their products and services. Then improve upon the best of the ideas.

   Every order is an up-sale opportunity. Make sure you capitalise on it.    Take every opportunity to up-sale on an order. If someone orders a standard meal then invite the customer to 'go large' or perhaps add a side order.

To put the importance of order up-selling into perspective - consider this. If the Smith's average order value is £4.00 then they would only need to encourage customers to increase their order by 67p to be well on their way to achieving the new sales target. In real terms this is only a portion of coleslaw, or perhaps a drink. No matter how small your operation may be - train your staff to treat every order as an opportunity to increase revenue.


   Involve your staff, and reward them for helping you achieve your targets.    We shall look at staffing issues on another occasion, but you should always be working towards higher staff productivity. It may seem a paradox, but the Smiths could consider paying their staff more by a way of performance-led bonus system. One that pays out only on reaching monthly sales targets.

Provided realistic targets are set that can be achieved, and pay packets do reflect success or failure to meet those targets, then this kind of approach can be very effective.


   It is easier to get more business from existing customers, then it is to win new customers!    Apart from up-selling, the Smiths could look at ways of getting their customers to come back more frequently.

Formalised loyalty reward schemes are one option - and no one is too small to make this work for you.

Simply making an effort to get to know your customers, using their names, and spending the time of day with them, can all produce dramatic uplifts in the amount of business they pass your way - even if it just by recommendations alone.


   Keep an eye open for special events.    Majpr sporting events offer new promotional opportunities for every business in the UK to capitalise upon. Think how you can take advantage of the opportunities these two events offer this year. A fast food operation could scoop an invaluable PR advantage by underwriting a special event, even if they did it at cost.

   Play with your prices - something is worth what someone is prepared to pay for it.

   Never be afraid to raise your prices. We are all conditioned out of habit to accept price increases as the norm. Few consumers even register small ones - let alone comment about them. The trick is to raise you prices incrementally, and stop before your regulars do more than complain. You can always disguise the price increases by offering a higher level of service. One that just so happens to costs you less than the related price rise.

   Keep a check on costs.    Never stop reviewing costs and question every penny of expenditure. It is far too easy to become complacent. Suppliers don't very often make a point of telling you that you can buy more effectively and cheaply by changing your order pattern. If they do, you can bet it is only because it favours them as well - normally at your expense in the long run.

   Can we help you become more successful?

You can count on it!
   For the sake of brevity, we have not covered some of the other relevant costing exercise refinements that would help the Smiths predict even more accurately the final sales figure required.

Each client is unique, and we will always be pleased to work through the same exercise with you on your own business.

We can work with you to demonstrate that by identifying where you want to be in twelve months time - really can ensure you get there.